FAQ's

Frequently Asked Questions

Welcome to Julie R Dance & Skate! We're here to help you find the right products for your dance and figure skating needs. Below, you'll find answers to some of our most frequently asked questions. If you need further assistance, please don't hesitate to contact us.

General Questions

We offer a selection of dancewear, figure skating apparel, tights, accessories, bags, and other products designed for dancers and figure skaters. Whether you're preparing for practice, training, or your next performance, we're here to help you find what you need.

Our store serves dancers, figure skaters, families, coaches, and professionals looking for quality apparel and accessories for their activities.

You can browse our collections and product categories to find items suited to your needs. Each product page provides available options and relevant product information. If you're unsure which item is right for you, contact us before placing your order.

Products, Sizing & Colours

We recommend reviewing the sizing information provided on the individual product page before ordering. Sizing may vary between brands and product styles, so please check the relevant size guide whenever one is available. If you need help choosing a size, contact us with the product name and the sizing information you're considering.

Some products are available in multiple colours, sizes, or styles. Available options are displayed on each product page. Please check the selections before adding an item to your cart.

If your preferred option is unavailable, please contact us to ask whether it may become available again. Restocking depends on the product and supplier, so we cannot guarantee a specific availability date.

We aim to display products as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting, and device. Please review the product description and images carefully before ordering.

Orders & Payments

Browse our store, select the product you want, choose the available options, and add it to your cart. Follow the checkout instructions to enter your details, select an available shipping method, and complete your purchase.

If you need to change or cancel an order, please contact us as soon as possible with your order number. We will review the request based on the order's processing and shipping status. Changes or cancellations cannot be guaranteed once an order has been processed or shipped.

Available payment methods are displayed during checkout. Please select one of the payment options offered when completing your purchase.

After placing an order, check your email for an order confirmation. If you don't receive one, check your spam or junk folder first. If the confirmation is still missing, contact us so we can help verify your order.

Shipping & Delivery

We currently offer shipping within the United States. Available shipping options and applicable charges are shown during checkout.

Shipping costs depend on the available shipping method and your delivery address. The applicable charge will be displayed during checkout before you complete your purchase.

Delivery times can vary depending on the shipping method, destination, order processing, and carrier delays. Please review the estimated delivery information provided at checkout, where available.

If tracking information is available for your shipment, it will be provided through your shipping confirmation or other order-related communication. Use the tracking details to check the shipment's progress.

Please contact us to ask about local pickup availability before placing your order. Pickup options depend on the arrangements available for your purchase.

First, check your tracking information if available. If your order appears delayed, hasn't arrived within the estimated timeframe, or the tracking information hasn't updated, please contact us with your order number so we can help investigate.

Returns, Exchanges & Refunds

Eligible items may be returned within 60 days, subject to our Return & Refund Policy and any applicable legal requirements. Please review the full policy before sending an item back.

No. Certain items may be excluded from returns, including gift cards, clearance or final-sale items, custom or special-order products, digital downloads, and items specifically marked as non-returnable. Please review the full Return & Refund Policy for details.

Please contact us with your order number and the item you wish to return. We will guide you through the next steps in accordance with our Return & Refund Policy. Please wait for return instructions before sending an item back.

Customers are generally responsible for return shipping costs unless the return is due to a store error or a verified defective or damaged item. Please contact us if you believe your order qualifies for an exception.

Approved refunds are issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Please contact us within 7 days of receiving the item. Include your order number, a description of the issue, and clear photographs showing the damage or defect. We will review the information and advise you on the next steps.

Website & Customer Support

We use Shopify's online store and checkout infrastructure to process orders. We encourage customers to provide accurate information and complete purchases through the checkout options available on our website.

For questions about products, sizing, orders, shipping, or returns, please email us at admin@julierdanceandskate.com. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

We're happy to help! If you can't find the information you're looking for, please contact us by email. We'll do our best to point you in the right direction.